Nahsob App Privacy Policy

Last Updated: April 2026

At Silver Dolphin Tech FZE, we are committed to protecting your privacy and the privacy of your children. The Nahsob app is designed specifically for children, and we handle their data with the highest level of responsibility.

1. Scope of This Policy

This policy applies to the Nahsob app available on Google Play and the Apple App Store. The app is intended for children up to age 8 and is used under parental supervision.

2. Information We Collect

2.1 Information Provided by Parent/Guardian

• Parent account information: email address, name
• Child information: first name only, age range
• Payment information: processed entirely through Google Pay or Apple Pay within the app (we do not store payment data on our servers)

2.2 Information We Collect Automatically

• Learning progress and completed activities
• Device information and operating system (for compatibility)
• Performance data and crash reports (to improve the app)
• IP address (for security purposes only)

2.3 Information We NEVER Collect from Children

3. How We Use Information

• Provide and improve educational content
• Personalize learning experience based on child's level
• Track progress and provide reports to parents
• Technical support and troubleshooting
• Account security

We never use children's data for advertising or marketing purposes.

4. Advertising

5. Payments & Subscriptions

The app offers a free trial and paid subscriptions. All payments are processed through:

• Google Pay — for Android users via Google Play
• Apple Pay — for iOS users via the App Store

All payments are securely processed through Google's and Apple's payment systems. We do not collect or store any financial information or payment card details.

Parents can manage and cancel subscriptions at any time through their store settings (Google Play or App Store).

All purchases require parental authentication via a parent-entered code, preventing unauthorized purchases by children.

6. Information Sharing

We do not sell or rent your or your children's information to any third party. Ever.

We only share data with:

• Payment processors: Google and Apple (for subscription processing only)
• Hosting services: Secure encrypted servers
• Anonymous analytics: Aggregated, non-identifiable data to improve the app

7. Parental Consent (COPPA & GDPR-K)

As this app is directed at children:

• Account creation requires verifiable parental consent
• No personal data is collected from a child without prior parental consent
• Parents have the right to review, modify, and delete their child's data at any time
• Consent can be withdrawn at any time by contacting us

8. Parental Rights

You have the right to:

• Access all information related to your child
• Correct any inaccurate information
• Delete your child's account and all associated data
• Object to any data processing
• Request data portability
• Withdraw consent at any time

To exercise these rights: privacy@nahsob.com

9. Account Deletion

You can request the deletion of your account and all associated data at any time through our account deletion page:

How the Account Deletion Process Works:

1. Submit Request: Visit the account deletion page and enter your registered email address
2. Email Confirmation: You will receive a confirmation email containing a link to confirm your deletion request
3. 30-Day Waiting Period: After confirmation, a 30-day countdown begins before permanent deletion
4. Permanent Deletion: After the 30-day period, your account and all associated data are permanently and automatically deleted

Data That Will Be Deleted:

• Account information (name, email, password)
• Children's data associated with the account
• Learning progress records and educational results
• All data stored on our servers

Cancelling a Deletion Request:

You can cancel a deletion request at any time during the 30-day period via the link sent to your email. After this period expires, the account and data cannot be recovered.

10. Data Security

• SSL/TLS encryption for all communications
• AES-256 encryption for stored data
• Access limited to authorized personnel only
• Secure servers with firewalls
• Encrypted backups
• Regular security audits

11. Data Retention

• Active Accounts: Throughout the subscription period
• Deleted Accounts: Fully deleted within 30 days
• Legal Data: 3–7 years as required by law
• Aggregated Anonymous Data: May be retained to improve the service

12. Privacy Rights by Region

• European Union (GDPR): Fully compliant including GDPR-K for children's protection
• United States (COPPA): Fully compliant with the Children's Online Privacy Protection Act
• GCC Countries: Compliant with all local data protection laws
• United Kingdom (Age Appropriate Design Code): Compliant with age-appropriate design standards

13. Changes to This Policy

You will be notified of any material changes via email and an in-app notification. Your continued use of the app after the update constitutes acceptance of the revised policy.

14. Contact Us

• Data Privacy: privacy@nahsob.com
• General Support: support@nahsob.com
• Website: https://nahsob.com
• Address: Silver Dolphin Tech FZE, Business Centre, Sharjah Publishing City Free Zone, Sharjah, UAE